FAQ

Have a question about an order, delivery or payment? Hopefully we can help.

When will my books arrive?

Many of our titles will ship directly from us within 24 hours after your order is placed, providing we have the stock required to fulfil your order. Top up stock arrives daily to minimise fulfilment times.

Our standard delivery time to UK Schools is 3-5 working days, stock permitting.

Standard delivery time to European countries is approximately 7 days or less following order dispatch.

To countries outside of Europe, delivery time will be approximately 7-10 days following order dispatch.

How will my books arrive?

We deliver personally to many local schools in the South East of England.

Books delivered within the UK are shipped via our delivery partner, UPS.

Books delivered outside of the UK will be sent via either UPS or Parcelforce, both services fully tracked.

What if I need to change my shipping address?

Before placing an order you can change your billing or shipping address in the My Account section.

If you need to alter a delivery address after placing your order please get in touch with us directly or give us a call on 0208 644 7788.

I need my books in a hurry. Can you help?

Yes we can. If you need your books urgently just let us know and we can usually deliver to you within 48 hours, provided stock is available at our UK wholesalers.

Do UK schools pay shipping?

No. UK schools always receive free shipping. 😊

Payment Options
  • Credit/Debit Card – Visa and Master Card
  • UK and EU Schools can pay on account.
    Please let us know your purchase order number(s).
  • For all private customers or International Schools (outside of Europe) pre-payment is required on all orders.
What if I need to return my order?

Returns will only be accepted if the wrong book has been supplied – with a different title, author or ISBN from the original quoted. If you receive a book that has been damaged, please contact us to ask about obtaining a return authorisation.

Returns will not be accepted without our prior written authorisation.

Have a question?

We’d love to help! Please contact us below for more information.

Get in touch