We have endeavoured to keep the ordering process as convenient as possible, and to limit the number of ‘Terms and Conditions’ that need apply. However, if you have any questions about the details of the sections below, please do contact us.

All correspondence will be treated in the strictest confidence and queries will be dealt with promptly.

Conditions of use

In using the Heath Books website, you are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure.

Please ensure that the details you provide us with are correct and inform us immediately of any changes to the information you provided when creating your account.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

Your privacy

  • The Heath Books website and Heath Books respect your privacy and will NOT pass on to anyone else any personal details you have submitted to us.
  • The Heath Books website and Heath Books DO NOT have access to or store any customers’ personal financial details.

You can read more about how we uphold your privacy in our privacy policy.

Statutory Rights

Please note, the following Terms and Conditions do not affect your statutory rights as a consumer.

Order information

We display all prices for products and delivery clearly on the website.

Subject to errors, all the information and prices on this website are correct at time of order.

Limitations

This website must not be used for any other purpose than searching for an item or placing an order with us.

It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access, or disrupting the network or website, or causing interference that impacts other users.

Payment

Unlike many websites, we accept orders on account from certain educational institutions as displayed in our shipping and payment options at checkout.

Payment can also be made by Credit / Debit Card – Visa and MasterCard.

For customers choosing this method (predominantly private individuals or those ordering from further afield) no goods will be transferred until paid for in full.

Cancellation

You can cancel your order at any time up to seven working days after the day of delivery. To do this, please phone, e-mail or write to us. If you cancel you must return the goods to us at your own expense. However, if the goods are faulty or incorrect titles have been supplied, we will pay for the return of the goods. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misrepresented.

Disclaimer

We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us within 14 days of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received.

We reserve the right not to sell to trade customers for re-sale purposes.

Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.

To the full extent permitted by law, you agree that this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.

We do not accept any liability for direct or indirect damages, any loss of data, income or profit, or damage to property and third party claims, from the use of this site. However we do not limit our liability for death or personal injury, if it arises as a result of our negligence.

Acceptance

There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.

General

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.