Delta Business Communication Skills: Telephoning with Audio CD

Delta Business Communication Skills: Telephoning with Audio CD

DELTA Business Communication Skills

Level: Pre-Intermediate-Intermediate
Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:
– focus on listening
– making calls
– receiving calls
– receiving and leaving messages
– dealing with problems
– conference calls

Language: GB

Level: B1 Pre-Intermediate

ESB |

Susan Lowe – Delta Publishing